Frequently asked questions

What payment methods do you accept?

We accept multiple payment methods through our secure payment gateway including DuitNow, Visa, Mastercard, FPX online banking, and e-wallets like GrabPay, ShopeePay, Touch 'n Go eWallet, and Boost. All payments are processed securely through HitPay.

How will I know when my order is ready for pickup?

You'll receive notifications via both email and SMS when your order is ready for pickup. We'll send you an order confirmation immediately after payment, and another notification when your order is prepared and ready to collect. You can also check your order status anytime using your order code.

Will my food be fresh when I pick it up?

Absolutely! We only start preparing your order after you've placed it, ensuring maximum freshness. Our beverages are prepared fresh to order, and food items are made with the same care as our dine-in customers. We recommend picking up your order within 15 minutes of receiving the ready notification for the best experience.

What happens if something goes wrong with my order?

We're committed to making things right! If there's an issue with your order, please contact our store immediately. We can remake items, provide refunds for unresolved issues, or offer store credit for future visits. Your satisfaction is our priority, and our team is trained to handle any concerns promptly and professionally.

How long does it take to prepare my order?

Preparation times vary depending on your order complexity and current store volume. Typically, beverages take 5-10 minutes, while food items may take 10-20 minutes. When placing your order, you can choose your preferred pickup time, and we'll ensure your order is ready by then. You'll receive a notification once it's prepared.

Can I modify or cancel my order after placing it?

Order modifications or cancellations may be possible if your order hasn't started preparation yet. Please contact the store immediately after placing your order if you need to make changes. Once payment is processed and preparation begins, modifications become more difficult. For cancellations after payment, please speak with our store manager for assistance.